A solution for critical service and incident messages that classifies the situation, suggests an owner or deputy and keeps acknowledgements visible.
From €3,900
How is the price determined?
The price depends on the scope of the implementation, integrations, any licences and ongoing costs. The full picture is specified in the proposal before implementation.
Who is it for?
Organisations where important messages, service requests or incidents must reach the right person quickly and be followed through in a controlled way.
Use cases
- Identifying important messages and incoming requests
- Routing messages to the right person or deputy
- Turning messages into tasks and responsibilities
- Tracking open items and acknowledgements
- Accounting for absences and deputies
How the project works
- Define one message channel, use case and chain of responsibility.
- Define how messages are identified, routed and acknowledged.
- Test the solution in practice and expand to other channels and workflows as needed.
Ongoing development
Optional maintenance and ongoing development from €490/month.
What is included?
- Message classification and urgency assessment
- Owner and deputy suggestions
- Missing information detection
- Acknowledgement and open-item tracking